Question 1

Why Choose Us Over Other Transportation Options?

Accepted Answer

We are Your Local Experts, Around the World. Always on your side to accommodate anything you may desire or need.

Question 2

What Amenities Are Included With The Bus?

Accepted Answer

When you travel by coach with StepUp, you are provided a professionally trained and state-licensed chauffeur, bottled water, ice, cups, paper towels, trash bags, hand sanitizer, your selection of satellite radio, and 5G Hotspot (where included).

Question 3

When Should I Book A Limousine?

Accepted Answer

Once you have confirmed your plans for attendance to an event, your next step should be to make reservations -- a limousine requires 16-30 days' notice to ensure your needs are met safely and successfully.This is especially true for specialty vehicles, including (but not limited to); Exotic cars, Minibuses, Party Buses, Sprinters, and Stretch Limousines.

Question 4

If I Decide I Want To Make A Reservation, When Do I Need To Notify You?

Accepted Answer

As soon as you’re planning, make sure to reserve your vehicle(s) and service(s) for the dates of choice. You can always cancel at no charge WITHIN the cancellation period, but ensure you secure your dates.

Question 5

What Is Your Recommended Pickup Time For My Flight Departure?

Accepted Answer

For most domestic flights we advise you to arrive 1 hour prior to your boarding time for smaller airports and 2 hours prior for international flights. For larger airports we advise 2 hours prior to your boarding time and 3 hours prior for international flights.

Question 6

Is There A Cancellation Fee?

Accepted Answer

All vehicles are subject to a minimum cancellation notice or full amount will be charged.1. Sedans and SUVs - MINIMUM 18 hour cancellation notice.2. Executive Sprinters and Vans - MINIMUM 6 day cancellation notice.3. Stretch Limos, Sprinter Limos, Buses, Exotics - MINIMUM 12 day cancellation notice.

Question 7

Is It More Cost-Effective To Make An Hourly Reservation Or Use Two Separate Transfers?

Accepted Answer

It is cost effective to make an hourly reservation when you will be making multiple times at your convenience. Two separate transfers are better when you are going point to point at a specified time that is 3 hours after your initial pickup time.

Question 8

How do I find you at the Airport?

Accepted Answer

Your Driver will arrive at the airport at the time your flight lands. We use flight tracking software to monitor flight arrival times to ensure on-time pickups. Your Driver will contact you as soon as the your flight lands to set a pick up location convenient to you.

Question 9

Cancellation Policy?

Accepted Answer

Customers can cancel reservations 4 hours prior to the service, any cancellation less than 4 hours to the service will not be catered.

Question 10

What Are The Duties Of A Chauffeur?

Accepted Answer

A chauffeur is a professional driver who safely and punctually transports clients while delivering courteous, high-end customer service

Question 11

What Is Luxury Transportation?

Accepted Answer

Luxury transportation services offer a one stop shop for all your travel and logistics around the world.

Question 12

Why Should I Hire A Chauffeur?

Accepted Answer

You should hire a professional chauffeur from an established limousine service to safely be accommodated on your journey without any hassles, ever.

Question 13

Do Chauffeurs Wait For You?

Accepted Answer

Chauffeurs do wait for you when you reserve Hourly-As Directed service for a set duration of time. Airport transportation service and 1 way transfers only include a 10 minute complimentary wait time before charges incur.

Question 14

Are You Licensed To Operate A Transportation Service?

Accepted Answer

We are a licensed and regulated transportation service by the USDOT and MD PSC licensed chauffeurs that are quality trained with PAX Certification.

Question 15

Why Is The Price So High When I Can Get A Cab For Less Than That?

Accepted Answer

Luxury transportation services and cabs cannot be compared, just as a Hotel and Motel cannot be. They offer a variation of different offerings and amenities that a cab price cannot justify.

Question 16

Which Is Better At A Concert Or Sporting Event: Get A Parking Pass Or Just Be Dropped Off?

Accepted Answer

This varies heavily on the venue you are visiting. Some venues have mandatory requirements for parking passes where others are flexible. PLEASE INQUIRE upon booking. Our team will advise you of the venues policy upon your booking

Question 17

Are Your Vehicles Insured?

Accepted Answer

All of our vehicles and chauffeurs are licensed and insured.

Question 18

What Is The Cost Of Private Transportation In Baltimore?

Accepted Answer

Private transportation service in Baltimore MD or around the world varies based on the needs of your itinerary.

Question 19

How Do I Pay For The Service?

Accepted Answer

You can pay for service via any major credit card or debit card. We do not accept any Checks, Cash may only be tendered for gratuity to your chauffeur.

Question 20

What Forms Of Payment Do You Accept?

Accepted Answer

All major credit and debit cards, NO Checks, Cash ONLY tendered to chauffeurs for gratuity.American Express, VISA, Master Card, ,Discover and PayPal online payment option (upon request) We offer Corporate Accounts in a case-by-case situation

Question 21

What Is Services Fee?

Accepted Answer

Service Fee is an administrative charge that covers the costs associated with the provision of a service.

Question 22

Why Do You Ask For A Credit Card Number When I Make My Reservation?

Accepted Answer

We obtain a credit card authorization upon your reservation to confirm the service and process the charges due at the time.

Question 23

Why Is The Amount Charged Differently From The Amount I Was Quoted?

Accepted Answer

The rate quoted, prior to your trip, is an ESTIMATE based on the information you provided at the time of booking. Rates are subject to change and can increase your rate if the following occur:Additional waiting timeAirport Meet & GreetAny additional stopsAny incurred cost(s) during the service/tripFees for toll or parking are required.

Question 24

Cancellation Policy FAQ

Accepted Answer

Sedan & SUV (24 hours) Minibus and Sprinters (72 hours) - Buses & Groups - we will evaluate on a case by case  50% will be deducted if cancelled within the cancellation window

Question 25

Additional Charges

Accepted Answer

Gratuity 15% , Fuel Surcharge 5% ,Meet & Greet $35.00, Airport Fee $5.00, Child Seat $20.00. Holiday Surcharge $20.00, AM/PM surcharge from 12AM until 5:59AM, $35.00

Frequently Asked Questions