1. Introduction
Welcome to StepUp Worldwide Transportation. These Terms of Service ('Terms') govern your use of the website and services provided by StepUp Limo (collectively, 'StepUp Worldwide Transportation', 'we', 'us', or 'our'). By accessing our website or booking our transportation services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our services. StepUp Limo reserves the right to update these terms at any time without prior notice, and your continued use of our services constitutes acceptance of those changes.
2. Booking & Cancellation
1. Reservation Requests: All booking requests for StepUp Worldwide Transportation / StepUp Limo services are subject to availability. A reservation is only confirmed once you receive a confirmation email with a unique trip ID.
2. Cancellation Window (Sedans & SUV's): Cancellations for standard sedan and SUV services must be made at least 24 hours prior to the scheduled pickup time to avoid a full service charge.
3. Cancellation Window (Specialty Vehicles & Sprinters): Cancellations for Sprinters, Stretch Limos, or Buses require a minimum of 72 hours notice. Cancellations made within 72 hours of text scheduled service will result in a 100% charge of the estimated total.
4. No-Show Policy: If a passenger fails to show up at the designated pickup location within the allotted grace period (15 minutes for standard transfers, 60 minutes for airport arrivals) without notifying StepUp Worldwide Transportation, the trip will be marked as a 'No-Show' and billed at full value.
5. Changes to Reservations: Any modifications to current bookings (e.g., changes to pickup time, location, or vehicle type) must be requested via phone or our digital platform. While we strive to accommodate changes, they are subject to fleet availability and may incur additional fees. Important: Deposits and payments are non-refundable unless otherwise stated in writing.
6. Deposits: Certain high-volume events or large group bookings may require a non-refundable deposit at the time of reservation. This will be clearly stated during the booking process for StepUp Worldwide Transportation services.
Effective Date: January 1, 2024
3. Service Liability
StepUp Worldwide Transportation / StepUp Limo and its affiliates shall not be liable for circumstances beyond their control including, but not limited to, weather, road conditions, and breakdowns. StepUp Worldwide Transportation / StepUp Limo is not responsible for personal property left in vehicles.
In no event shall StepUp Worldwide Transportation / StepUp Limo, StepUp Transportation LLC, or any of their respective members, managers, officers, employees, agents, or representatives be liable to any client or passenger for any incidental, special, punitive, or consequential damages of any kind or nature.
The liability of StepUp Worldwide Transportation / StepUp Limo for any claim, whether based on contract, tort, or other grounds, shall be limited to the amount paid for the service in question.
4. User Obligations & Conduct
All passengers and clients of StepUp Worldwide Transportation agree to adhere to the following standards of conduct to ensure safety, comfort, and clinical precision in our service delivery:
- Compliance with Laws: Users must comply with all local, state, and federal laws while utilizing StepUp Limo services.
- Prohibited Items: The transportation of illegal substances, hazardous materials, or unauthorized weapons is strictly forbidden in all StepUp Worldwide vehicles.
- Passenger Conduct: Any behavior that threatens the safety of the chauffeur or other passengers, including disorderly conduct or physical interference, will result in immediate termination of service without refund.
- Vehicle Care: Clients are responsible for any damage caused to the vehicle by themselves or their guests. StepUp Worldwide reserves the right to charge for professional cleaning or repairs necessitated by user negligence.
- No Smoking/Vaping: To maintain the integrity of our luxury fleet, smoking and vaping are strictly prohibited in all StepUp Worldwide Transportation vehicles.
Effective Date: October 2026
5. Privacy & Data Usage
StepUp Worldwide Transportation / StepUp Limo ("we," "us," or "our") is committed to protecting your privacy. This section explains how we collect, use, and safeguard the information you provide when using our StepUp data systems and luxury transportation services.
1. Information Collection
We collect personal information necessary to provide our premier chauffeur services, including your name, contact details, payment information, and travel preferences. This data is processed through StepUp Worldwide Transportation’s secure internal systems to ensure punctuality and safety.
2. Use of Information
Your information is used to facilitate bookings, manage corporate travel accounts, and communicate important trip updates. StepUp Limo does not sell or lease your personal data to third parties. We only share information with authorized partners essential for completing your global luxury transport requirements.
3. Security Standards
StepUp Worldwide Transportation employs industry-leading security protocols to protect your sensitive data from unauthorized access. Our commitment to discretion extends to our digital infrastructure, ensuring your personal and corporate details remain confidential at all times.
6. Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Maryland, United States. Any disputes arising from these terms or the use of StepUp Worldwide Transportation / StepUp Limo services will be resolved exclusively in the state or federal courts located in Maryland. We reserve the right to change these terms at any time without notice. Effective Date: January 1, 2026.